Return & Refund Policy

Cancellation

You may cancel your order at any time before it has been shipped. To cancel an order, please contact our customer service team as soon as possible. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that if your order has already been prepared for shipment or dispatched, cancellation may no longer be possible, and you will need to follow our standard return process after receiving the item.

Returns

We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging with all tags attached. You will also need to provide proof of purchase, such as the original receipt or order confirmation email.

To initiate a return, please follow these steps:

• Contact our customer service team to obtain a Return Merchandise Authorization (RMA) number
• Securely package the item in its original packaging
• Include all original accessories, documentation, and tags
• Clearly write the RMA number on the outside of the package
• Ship the package to our return address (provided with your RMA number)

Please note that customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.

Please be aware that the time it takes for your refund to appear in your account may vary depending on your payment provider's processing times. Refunds will be issued for the purchase price of the returned item(s), excluding original shipping charges (unless the return is due to our error).

Late or Missing Refunds

If you haven't received your refund within the expected timeframe, please first check your bank account or credit card statement again. Some payment processors may require additional time to post the refund to your account.

If you still have not received your refund after this period, please contact your bank or credit card company as there may be a processing delay on their end. If you've taken these steps and still have not received your refund, please contact our customer service team for further assistance. We will work with you to investigate the issue and ensure your refund is processed correctly.

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